Last updated: May 2026
Hilma Biocare ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.
1. Information We Collect
When you place an order or create an account, we collect the following information:
Contact details: name, email address, phone number (if provided).
Shipping address: street address, city, postcode, country.
Order data: products ordered, quantities, prices, payment method selected.
Account credentials: email address and encrypted password (we never store your password in plain text).
We do not collect payment card numbers. Payments are processed through third-party services (bank transfer, cryptocurrency exchanges, PayPal, Western Union, MoneyGram) and we do not have access to your payment credentials.
2. How We Use Your Information
We use your personal data strictly to:
Process and fulfil your orders.
Send order confirmation and shipping notification emails.
Respond to your customer service enquiries.
Maintain records required for legal and accounting purposes.
We do not use your data for marketing without your explicit consent and we do not sell or share your data with third parties for advertising purposes.
3. Data Sharing
Your data is shared only with parties necessary to fulfil your order:
Courier / shipping companies — to deliver your order (name, address).
Email service providers — to send transactional emails (order confirmation, dispatch notification).
We do not share your data with any other third parties without your consent, except where required by law.
4. Data Retention
We retain your order and account data for a minimum of 5 years to comply with applicable accounting and tax regulations. You may request deletion of your account at any time; we will delete personal data where we are not legally required to retain it.
5. Cookies
We use strictly necessary cookies to keep you logged in and maintain your session. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, but this may prevent you from logging in or completing a purchase.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you.
Correct inaccurate data.
Request deletion of your data (subject to legal retention requirements).
Object to or restrict processing of your data.
Data portability.
To exercise any of these rights, contact us at support@hilmaeurope.com.
7. Security
We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Passwords are stored using bcrypt hashing. All connections to our website use HTTPS encryption.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.
9. Contact
For any privacy-related questions or requests, please contact us at support@hilmaeurope.com.